Our Return Policy in short
Return Policy

Please contact stuvvz before returning any items.

It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts stuvvz and gives information relevant and the reason for complaint.


Return Conditions

You can return the product within 14 days of receiving the product. The product must be unworn. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. stuvvz suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

stuvvz will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.


Returning A Package

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. stuvvz is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.


Want to switch to another size of the same product?

E-mail us, provide your customer information, and tell us you will send back the product and the size you wish to receive in exchange. An additional shipping charge of USD $3 for international shipping and USD $1 for local Hong Kong mail will be applied for the new size product to be mailed.


Want to switch to another product?

Not all purchases can be switched for another product as our stock level is low; please email us at info@stuvvz.com to enquire first. 


Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us along with a photo image of the product.


Unclaimed Packages

For packages that are not cashed at your post office within 14 days, stuvvz reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.


All enquiries: info@stuvvz.com